Contact Information

Last updated: March 9, 2026

If you have any questions regarding your order, our products, or our store policies, our customer support team is available to assist you.

Customer Support

For all inquiries related to orders, shipping, returns, or product information, please contact us by email:

Email:
support@home-serenity.com

Our support team aims to respond to all inquiries within 24 to 48 business hours.

Business Information

This website is operated by:

Ruby Rise Ltd
Dept 5394, 196 High Road
Wood Green
London, United Kingdom
N22 8HH

Customer Support Hours

Our support team operates during the following hours:

• Monday to Friday
• Response time: 24–48 business hours

Response times may be slightly longer during peak seasons, holidays, or promotional periods.

Before Contacting Us

Before contacting our support team, we recommend reviewing the following pages which may answer common questions:

• Shipping Policy
• Return & Refund Policy
• Terms and Conditions
• Privacy Policy

These pages contain important information regarding orders, delivery times, returns, and customer rights.