Politique d’expédition
Shipping Policy
Last updated: March 9, 2026
This Shipping Policy explains how orders placed on Home Serenity are processed, shipped, and delivered.
This website is operated by:
Ruby Rise Ltd
Dept 5394, 196 High Road
Wood Green
London, United Kingdom
N22 8HH
Email: support@home-serenity.com
1. Worldwide Shipping
Home Serenity offers international shipping to most countries worldwide.
Shipping availability may vary depending on the destination and local delivery services.
2. Order Processing Time
Orders are typically processed within 1 to 3 business days.
Orders are not shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
3. Estimated Delivery Times
Delivery times depend on the destination country.
Europe: 7 to 10 business days
United States & Canada: 9 to 15 business days
These delivery times are estimates and may vary due to:
- international shipping logistics
- customs processing
- carrier delays
- seasonal demand
Home Serenity cannot be held responsible for delays caused by shipping carriers or customs authorities.
4. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 48 hours to update depending on the carrier.
5. Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect address is provided, delivery cannot be guaranteed.
Additional shipping fees may apply if the order needs to be resent.
6. Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other local charges depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Lost Packages
If a package appears to be lost during transit, customers should contact us at:
We will work with the shipping carrier to investigate the issue.
Carrier investigations may take several business days.
8. Delivered Packages
Once the tracking information confirms that the package has been delivered to the address provided by the customer, the order will be considered successfully delivered.
Proof of delivery provided by the shipping carrier is considered sufficient evidence of delivery.
9. Stolen Packages
Home Serenity cannot be held responsible for packages that are lost or stolen after delivery confirmation.
Customers are encouraged to ensure that the delivery address is secure.
10. Unclaimed Packages
If a package is returned due to:
- incorrect address
- failed delivery attempts
- the package not being claimed
the customer may be responsible for additional reshipping fees.
11. Shipping Delays
Occasional shipping delays may occur due to circumstances beyond our control, including:
- customs inspections
- carrier disruptions
- weather conditions
- holiday seasons
In such situations, we appreciate your patience while the delivery process is completed.
12. Contact
For any questions regarding shipping, please contact us at: